The registration policy for CMAA's Business Management Institutes (BMI) requires payment by check or processed credit card at the time of registration.
Cancellation or transfer of said registration will be accepted with no penalty until 90 days prior to the start of a BMI program. Any change, cancellation or transfer between 61 to 90 days from the start of a BMI program will be subject to a ten percent penalty per registration. Any change, cancellation or transfer 31-60 days prior to the beginning of a BMI program will be subject to a 25 percent penalty per registration. No refund will be given for cancellation nor will transfer be allowed after 5:00 p.m. Eastern time 30 days prior to the start of a program. An administrative fee of $100 (US Funds) will be charged for all full refunds.
In the event of a job change to a new club/facility, the cancellation penalty will be waived only if CMAA is able to fill the vacated seat. CMAA does require proof of new employment in order for the cancellation to be approved.
Additional fee(s) will be added to any cancellation for expenses already incurred by CMAA for supplemental class materials (i.e., textbooks, notebooks, surveys, etc.). These fees (subject to change) vary based on individual programs and are listed below for your reference:
Current Supplemental Material Fees:
- BMI – Club Management - $250 (Lumina Spark Portrait); Textbook $60
- BMI – Leadership Principles - $250 (Lumina Leader Portrait)
- BMI – Tactical Leadership - $400 (Emotional and Social Competency Inventory)
- BMI – Strategic Leadership - $600 (Hermann Brain Dominance and Leadership 360)
Any cancellation and/or request to change class date or program must be submitted in writing to the CMAA National Headquarters by the individual whose name appears on the registration. Cancellation by phone or in writing by any party other than the class attendee will not be accepted, regardless of the initial payer; extenuating circumstances in this case will be reviewed by CMAA's Chief Executive Officer (or other HQ staff official).