FAQ

How do I register for the conference?

The easiest way to register is online via credit card. Confirmation notices are e-mailed to registrants instantly when using this fast, easy method.

I’m registered but need to cancel or change my registration. How do I do this?

Cancellation of full registration categories will be accepted until January 15, 2017, with no penalty. A refund of the full conference fee – minus a 25 percent penalty – will be given for cancellations received by February 1, 2017. No refunds will be granted for requests received after February 1, 2017. All registration cancellations and refund requests must be made in writing. To be valid, submit all requests to CMAA Registration at www.cmaa.org/cancelevent.aspx. CMAA reserves the right to assess a $50 penalty fee if requests are made to change to a lesser registration category. No refunds will be issued for the following registration categories: Business Access, Expo-Only or Faculty, at any time. CMAA regrets that refunds will not be given for no-shows. Substitutions are gladly accepted; substitutions of registrations are permitted prior to the Conference and on site. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with the substitution. Badge sharing, splitting and reprints are strictly prohibited.

Is there an official CMAA hotel?

The host hotel is the Orlando World Center Marriott located at 8701 World Center Drive, Orlando, FL 32821. Reservations can be made online (www.cmaa.org/hotel) or by calling (888) 789-3090.

Please note: Unauthorized housing companies known as “housing poachers” might contact you and identify themselves as being affiliated with CMAA or the World Conference on Club Management and Club Business Expo. Lured by highly attractive rates, exhibitors and attendees fall prey to these imposters losing significant deposits, discovering hidden costs, up front charges or being bait and switched to hotel rooms they never booked. CMAA has no affiliation with third-party hotel brokers and hotel reservations should only be made using the Marriott link or phone number provided on this page to ensure guaranteed reservations.

Who typically attends the conference?

More than 1,800 club management professionals from across the US and internationally attend this annual Conference.

Want to make sure you earn as many CMI credits as possible at Conference? Use these tips:

•      Attend all sessions. By attending all scheduled sessions of education, you can earn up to 24.5 Club Management Institute (CMI) Education Credits.
•      Complete your session evaluation survey correctly on the CMAA Events App. Please enter the attendance code provided at each session.
•      Extend your trip and add a Pre-Conference Workshop and earn six CMI credits.
•      Register for a Full Member Registration. This registration category earns 12 Association Activity Credits, the most of any category.

Are there any events for first-time attendees?

The First-Time Conference Attendee Orientation is a must-attend on Tuesday, February 7, at 11:00 a.m. Professional and Alumnus members and CMAA’s international and allied guests who are attending their first World Conference are encouraged to join the CMAA staff and National Board for an orientation session. This 30 minute briefing will provide a Conference “show and tell” highlighting everything you need to know about and can expect from your time with CMAA in Orlando.

How do I download the app?

Communications, including on-site schedule changes, will be communicated via the CMAA Events App. Make sure your in-App notifications are turned on for the latest breaking news and updates. The App will be available in early January.

What is the dress code?

•      All Education: Business Casual
•      Opening and Closing Business Sessions: Jacket Required
•      Networking Event: Country Club Casual – Jacked Required, No Tie

I want to hold an event at the conference. How do I book meeting space?

CMAA is working directly with the Orlando World Center Marriott Resort and Convention Center to release space as availability allows on a first-come first-serve basis. Please contact La’Kesha Richards at the Orlando World Center Marriott Resort and Convention Center at lakesha.richards@marriott.com to submit a space request.

About CMAA

Club Managers Association of America
1733 King St.
Alexandria, VA 22314

E-mail: info@cmaa.org
Tel: (703) 739-9500

Connect

#ImGoingCMAA


Destination

Orlando World Center Marriott
8701 World Center Drive
Orlando, FL 32821
Reservations: (888) 789-3090
More Details