Let’s Talk Club Management Ep. 31 – Checking in with Our Student Chapters

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Joining us on the podcast this week are Josh Gay, a recent graduate of Florida State University and the outgoing President of the FSU Student Chapter as well as our colleague Christina Krueger, manager, Member Communities & Student Development. Josh shares with us a quick pulse check on how things are going down in Florida as well as his student chapter’s innovative efforts throughout the spring semester of social distancing. Relying on virtual meetings, the FSU chapter has been able to maintain regular check ins as well as experience virtual club tours. Even more exciting is the work the FSU Student Chapter and the FLCMAA Chapter have done to create a virtual summer internship program to help students fill the gaps left by employment and experience loss this summer.

Stay well and remember, you can find us on iTunes! Please be sure to rate, review, and subscribe so you don't miss an episode!

Thank You Worldwide Pandemic

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What we have been going through for the past few months has given us negative realities that range from boring, inconvenient and frustrating to devastating, painful and catastrophic. It is easy to find things to be frustrated, sad and angry about. I hope we can all find things to appreciate, celebrate and be grateful for.

This pandemic has allowed me to get closer to my Grandfather.

People in my family may be shocked to hear this because my maternal Grandfather died 50 years ago. I was alone with him in my family’s living room telling him stories of the school trip that I had arrived home from the night before. He was grilling me with questions and listening intently to hear about my adventures and learning when his breathing became loud and scary. He was rushed to the hospital and I never saw him again.

He died in June of 1970. In January of 1970 his book “The Life and Adventures or a Pioneer” was published. Last weekend within a few weeks of 50 years of our living room conversation I spent two days with the stories he left behind. When I was 12 or 13 I found them so boring that I couldn’t get through them. Now at a more advanced age and having life experiences that in some ways paralleled his I was enthralled.

In 1905 when he was still in his teens he learned that if he travelled to the new frontier to the north he could buy 150 acres of land for $75.00 if he would clear at least two acres to plant crops and have a house built on it within three years. He decided to take it on to make his fortune and the story of a pioneer kicked off.

There are many lessons that I learned from my Grandfather last weekend. Here are a few of them.

Perspective
He lived in a time when transportation was a train or a horse drawn carriage. He lived in a time when not everyone had electricity or indoor plumbing. He lived in a time when there may or may not be a road to get to where you want to go. He lived in a time when if you were injured or sick you may get to see a doctor and he may or may not have been able to help you. He lived in a time without modern day safety nets like unemployment insurance or health insurance. He lived in a time when if everything you built was burned in a fire you started again. He lived in a time of a worldwide pandemic and he got the Spanish Flu. He lived in a time when World Wars changed or stopped everything. He lived in a time when communicating with someone that was not in your town meant writing a letter or sending a telegram. He lived in a time when your concern was not having a variety of food, it was simply having food. He told a poignant story of my Grandmother and their first child (my uncle) going to visit friends in a town where they used to live. A forest fire came through and wiped out most of the town they were visiting. Their friends’ home was spared. She asked the friend to go to the telegraph office to let her husband know they were ok. He went to the telegraph office and was told the town he wanted to send the message to doesn’t exist anymore and that he couldn’t send a message. Even if it did, the wires were burnt.

Last week a couple of times people froze up for a few seconds on one of our zoom calls. Perspective!

Perseverance
My Grandfather’s story was a series of successes and his words “reversals”. He would build something up and it would burn down. He would build something up and a pandemic would stall or reverse things. He would build something up and an economic depression would take it away. He would build something up and a World War would tear it down. He would build something up and a poor choice of a partner might bring it down. At 72 years of age he had a business and three other jobs. Maybe when you get knocked down a lot it is easier to deal with getting knocked down.

The Law of Attraction
There is a wonderful story of meeting a man on a train. He shared part of his vision with a man on the train. He had to build a house so he could marry my grandmother and have a place to start a life with her. He didn’t know how he was going to be able to it but he had the vision. A few weeks later the man showed up with a proposition for him to build his home. Within two weeks the man showed up with a crew of men and built a two story log cabin exterior and roof in 8 ½ hours. I look back on my own life to notice how many “man on the train” stories I have in my life.

Friends and Family
Without a doubt, the biggest lesson of the book is that through all the trials and tribulations, through all the successes and reversals of health and wealth, and through all the years of a life well lived and beyond all the gold he prospected and mined, the real gold comes in the form of family and friends. In 1939 my Grandfather had a poem published in the New York World’s Fair Anthology of Verse. The poem was entitled “A Friend”. Like my Grandfather, I have been blessed with three children, a wonderful wife and hundreds of dear friends and acquaintances.

Thank you worldwide pandemic!

Kevin

Kevin MacDonald and Shelley MacDougall are the coaches for CMAA. If you would like a copy of the poem “A Friend” that Hugh Alexander Campbell wrote, please e-mail kmacdonald@dccnet.com






Let’s Talk Club Management Ep. 30 – Membership Retainment: Steve Graves & AJ Redetzke Pt. 2

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We're joined again this week by Steve Graves and AJ Redetzke - principals of Creative Golf Marketing, a CMAA Education Partner. Steve and AJ dive in to answering some hot button questions that we're hearing right now as the club industry begins to think about reopening and what strategies and changes may need to be implemented over the next few months. This second installment covers questions surrounding current Club members and discusses what allowances and adjustments may (or may not) need to be made as we move forward.

Stay well and remember, you can find us on iTunes! Please be sure to rate, review, and subscribe so you don't miss an episode!

Let’s Talk Club Management Ep. 29 – Bonus! Meet Katherine Lord

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We’re coming at you this week with some bonus content! We are excited to welcome CMAA's newest team member: Katherine Lord, MSW. Katherine came on board as the Director of Club Services and the Managing Director of the Club Spa and Fitness Association (CSFA)right as we all transitioned to working remotely - but that hasn't stopped her from jumping in feet first! We sat down with her to discuss her background, her interests, and some fun facts - enjoy!

Stay well and remember, you can find us on iTunes! Please be sure to rate, review, and subscribe so you don't miss an episode!

 

Let’s Talk Club Management Ep. 28 – Optimism Drives Action

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We're joined this week by Luis Bracamonte, Director of Fitness and Wellness of the Ocean Reef Club and the Club Spa and Fitness Association's (CSFA) new Chairman. Luis shares his background as an athlete, a personal trainer, and active member of both CMAA and CSFA - and breaks down his optimism about the fitness and wellness space in the midst of the COVID-19 pandemic.

Stay well and remember, you can find us on iTunes! Please be sure to rate, review, and subscribe so you don't miss an episode!

Let’s Talk Club Management Ep. 27 – Steve Graves & AJ Redetzke Pt. 1

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We're joined this week by Steve Graves and AJ Redetzke - principals of Creative Golf Marketing, a CMAA Education Partner. Steve and AJ dive in to answering some hot button questions that we're hearing right now as the club industry begins to think about reopening and what strategies and changes may need to be implemented over the next few months. This first installment covers questions surrounding new and prospective members and begins by taking a look at what the sales environment might look like as we move forward.

Stay well and remember, you can find us on iTunes! Please be sure to rate, review, and subscribe so you don't miss an episode!

Making Space

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During my University Days I was a big fan of the Eagles and Billy Joel. Their music was a big part of the soundtrack of that part of my life. The feelings and memories have stayed with me as I have played their music throughout my subsequent years. Last week I watched a video of two song writers in conversation. Technically Billy Joel was interviewing Don Henley, but there was inspiration coming from both.

Something that struck me happened when Billy Joel was asking Don Henley about his song writing process. He said “this might sound weird but if I want to write a song I might unload the dishwasher or cut the grass.” “If I sat at a desk waiting for a song to show up I feel frustrated when it doesn’t, but when I become active with some kind of activity that is routine and doesn’t require a lot of thinking, things start to show up.” He said, “What it comes down to is creating an environment where you can make space.”

As coaches, Shelley and I work with a lot of people who are overwhelmed living lives with very little space. Some are connected to social media and either have to be posting or reading what others are posting. Some are feeling that they must be productive 100 percent of the time or they are being judged and their value is diminished if they are not achieving or productive. Some are letting everyone but themselves decide what they should be doing with their time. Some have an idea of what they want to do but that might change with the next notification on their phone or next email on their computer.

Due to our daughter and her family moving home after eight years in Asia during a worldwide pandemic, we were quarantined for two weeks and then had a week to help them create a new life and set up a new home. There was some interesting space created.

Our beautiful granddaughter is 9 months old today. Having some space to spend time with her has been an extraordinary gift. It was interesting to watch our daughter and son-in-law go through the process of putting her down for a nap. In some instances it was 15 minutes of her crying and fighting the tiredness before a five or ten minute nap. One day I had time alone with my granddaughter as the others worked on setting up their new condo. I was dancing with my granddaughter and she fell asleep in my arms. I didn’t know if she would wake up if I stopped so I danced for 15 minutes with her in my arms. I thought if I put her in her crib she might wake up so I put her down on the bed with me beside her. She continued to sleep with her little hand on my chest. I looked at the clock and thought about the things I could do with my time if I got up. Then I thought this might be a good time to make space. It was exactly one hour after she fell asleep in my arms that she woke up and saw me there beside her.

We are living through a time when we are being told that we have to make space. We may hate it. We may resent it. We may get lost in the suffering of it. All of those feelings are ok and in some ways justified. We can’t go within six feet of other, we can’t socialize with our friends and family in the same way we used to. We can’t be with our work families in some cases. We can’t go to sporting events or concerts of our favorite artists.

But we are doing all of this to keep ourselves and others safe.

In addition to looking at the pain of this we can look at the gift of it as well.

It is our chance to make some space to see what we can create. It is our chance to slow down. It is our chance to breathe. It is our chance to work on ourselves. It is our chance to connect with others in new and creative ways. It is our chance to be present with the ones who are close to us. It is our chance to be present with ourselves. It is our chance to create new habits. It is our chance to empty the dishwasher or cut the grass. It is our chance to exercise. It is our chance to read. It is our chance to write. It is our chance to reach out to people we haven’t had the chance to reach out to. It is our chance to hold someone we love. It is our chance to do something for a neighbor or someone in need. It is our chance to devote some time to doing nothing. It is our chance to stop doing and start being if only for a few minutes.

Our job as coaches is to bring the best out in the people we work with. Perhaps our best shows up when we are living in alignment with what is important to us versus what is important to others. Perhaps our best shows up when we are rested and not overwhelmed. Perhaps our best shows up when we are motivated and passionate. Perhaps our best shows up when we are feeling free from stress and clutter. Perhaps our best shows up when we make space.

We have an exercise we use with our clients called the “Mind Dump”. When they are feeling overwhelmed with the thousand things they had to do we ask them to dump everything out of their mind and put it on a piece of paper. It usually turns out to be twenty or thirty things instead of a thousand. It often turns out to be three or four important things that they can focus on and then regain a feeling of peace.

You get to decide if and how you will make space.

If you need some support with space making please contact us. We will make space for you!

Kevin

Kevin MacDonald and Shelley MacDougall are the Coaches for CMAA. To reach them and learn more please call 1-866-822-3481.

 

Let’s Talk Club Management Ep. 26 – From the COVID-19 Epicenter

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This episode topic came from a listener suggestion, curious about how managers in the epicenter of the COVID-19 crisis in the US have been handling things. For many weeks now, New York City has been the hot zone of the pandemic, with stringent state and local regulations put in place to enforce social distancing and public health safety.

We spoke with John Samayoa, CCM, Clubhouse Manager at the Racquet & Tennis Club in midtown Manhattan about his experience living and working in the middle of the city hardest hit by this pandemic and how his club and the City of New York Chapter are working to give back to their communities.

Stay safe, stay healthy, stay at home, wash your hands, cover your face… and remember, you can find us on iTunes! Please be sure to rate, review, and subscribe so you don't miss an episode!

This information is provided for informational purposes only. The contents are presented with no warranty, either expressed or implied by the Club Managers Association of America. No legal responsibility is assumed for the outcome of decisions, commitments or obligations made on the basis of this information. If your club is faced with a question concerning legal issues, you should contact the club’s legal counsel for the specific application of the law to your situation.