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Club Details

Oak Hill Country Club

145 Kilbourn Rd
Rochester, NY 14618


Age of Club Number of Members Average Age of Members Club Ownership
117 900 48 Member-Owned
Gross Dollar Volume Annual Dues Volume Annual Food Sales Annual Beverage Sales
$16,000,000.00 $5,500,000.00 $3,600,000.00 $1,500,000.00

Golf Facilities

  • 18 hole course, par 71, designed by Donald Ross
  • 18 hole course, par 71, designed by Donald Ross

Tennis Facilities

  • 4 outdoor lighted Har-Tru courts

Swimming Facilities

  • 2 Outdoor

Other Athletic Facilities

Bowling-The Clubhouse at Oak Hill offers members eight regulation lanes with automatic pinsetters.

Dining Facilities

  • 1 Formal Dining Room that seats 75
  • 2 Casual Dining Room that seats 200

Special Club Features

Oak Hill Country Club is one of the most prestigious golf clubs in the world. It is a private member-owned Club founded in 1901.

Oak Hill is considered one of the most beautiful and best equipped country clubs in America, best known for its design, oak trees, and especially its Championship East Course. Oak Hill Country Club provides an enchanting setting in which members and their families can enjoy two 18-hole golf courses, tennis courts, a swimming pool, bowling alley, platform tennis, pleasant dining with top-notch food, and a varied and busy year-round social calendar featuring both indoor and outdoor events.

Club is open 7 days per week, 12 months per year.

Job Details

Date Posted

8/8/2018

Job Title

Senior Catering Manager

Brief Job Description

The Senior Catering Manager Position at Oak Hill Country Club:

Oak Hill Country Club is searching for a highly skilled Senior Catering Manager to lead a team of Catering Coordinators that provide the ultimate in member satisfaction. Successful candidates are well-organized and can handle planning multiple events simultaneously while managing his or her time effectively to achieve a healthy work-life balance.  This special opportunity exists for candidates with a track record of leadership and commitment to high quality food and beverage operations to include luxury hotels/resorts, private clubs or prominent catering facilities.

The Club:

Formally incorporated in 1901, Oak Hill Country Club is a classic Donald Ross design and has hosted all six men’s major tournaments. Past Championships include the US Open, US Senior Open, Ryder Cup, PGA Championship, Senior PGA Championship and USGA Men's Amateur. The Club has 36 holes of championship golf with full practice facilities. The Club enjoys a full membership of 900 in several different membership classifications. The Tudor style clubhouse is 72,000 sq. ft. and includes a golf shop, full service locker rooms, bowling alley, ball room, several private event rooms, casual and formal dining rooms, and a fitness center. The Sports Complex includes an Olympic size pool with casual dining, paddle courts and Har-Tru tennis courts.  

Oak Hill is recognized as a Platinum Club of America and Platinum Club of the World which are garnered for the most elite private Clubs. Additionally, Oak Hill’s East Course is rated by Golf Digest as the 20th greatest golf course in America. Oak Hill will host the 2019 Senior PGA Championship and the 2023 PGA Championship.

Food and Beverage by The Numbers:

  • $5.1 million in total revenue
  • $3.1 million in catering revenue
  • $2 million in a la carte revenue
  • 16,000 square feet of event space
  • 9 event rooms

Job Summary:  The Senior Catering Manager of Oak Hill Country Club oversees the planning of Oak Hill’s private events, Club functions, golf events and member events including weddings, corporate, social and other member-related activities.  The Senior Manager oversees all administrative aspects of preparing and holding events to ensure policies are maintained and financial goals are met.  The Senior Manager communicates and works with all departments to ensure that the member/sponsored guests’ special needs and expectations are exceeded and leads a team of two Catering Coordinators.

General Requirements:

  • Complies with Oak Hill Country Club’s Acorns of Excellence.
  • Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club’s appearance standards.
  • Exceptional attention to detail.
  • Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
  • Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
  • Able to consistently perform tasks with little direct supervision.
  • Works harmoniously and professionally with co-workers.

Duties & Responsibilities:

  • Executes booking arrangements with members/sponsored guests for banquets, luncheons, weddings, and other social events; obtains pertinent information needed for event planning.
  • Shows members/sponsored guests through Oak Hill’s facilities offering suggestions to promote the merits of the club facilities for their event.
  • Works with and guides the members/sponsored guests to propose menus, arrange times, develop floor plans, and arrange other details integral to their event.
  • Procures outside services and equipment as dictated by each event at the request of the members/sponsored guests.
  • Develops relationships with and regularly reviews vendors to ensure Oak Hill is receiving quality services/products at a competitive price.
  • Facilitates Banquet Event Orders (BEO) detailing all information discussed with members/sponsored guests and secures their signature.
  • Transmits necessary information to the Culinary Team, Banquet Team, Restaurant Managers and other departments.
  • Reviews details and represents members/sponsored guests' needs and interests at weekly Clubhouse Operations Meetings.
  • Coordinates with Banquet Managers/ Captains and Restaurant Managers to ensure all event requirements and objectives are accomplished.
  • Oversees Oak Hill’s online catering portal (Northstar) to ensure proper and orderly use of event space that is consistent with club policy.
  • Inspects finished arrangements and is present at events to greet the members/sponsored guests, and guests, and to attend to any specific details.
  • Works in conjunction with the Director of Clubhouse Operations, Executive Chef, Banquet Managers/Captains, and Restaurant Managers in the development and execution of Club events for membership. Is specifically responsible for the design of club events (i.e. theme, decorations, linens, favors, entertainment, etc.) and procurement of necessary props and outside services.
  • Develops and maintains systems for past and potential client files to streamline workflow and meet expected timelines.
  • Verifies and approves billing of each event.
  • Provides necessary follow-up contacts to ensure members/sponsored guests satisfaction and opportunities for future bookings.
  • Attends weekly Department Head and Operations meetings.
  • Develops, implements and maintains a complete catering operation procedures manual that details every facet of the position and operation.
  • Develops Catering policies to create a more efficient and effective department that interacts optimally with other departments within the Club.
  • Accepts client/member complaints and works with Director of Clubhouse Operations to provide solutions to achieve member satisfaction in a professional and timely manner.
  • Hires, develops and mentors the Catering team with the support of the Director of Clubhouse Operations.
  • Assigns event functions to other Catering staff as appropriate.
  • Communicates frequently, clearly and effectively to the Food and Beverage team about expectations and needs for upcoming events.
  • Handles Catering staff concerns, promotes a positive work environment and promotes a positive team atmosphere with all staff and management.
  • Recommends promotions and disciplinary actions for Catering staff.
  • Works with Director of Clubhouse Operations in budget planning by projecting revenues and expenses for upcoming year. Implements and monitors budget for the Catering Department and takes corrective actions as necessary to ensure financial goals are met.
  • Assists the Executive Chef in developing menu packages.
  • Reviews pertinent content for the monthly member newsletter.
  • Creates the marketing strategy to build banquet revenues.
  • Carries out all bylaws and policies set by the Board of Directors.
  • Continues to acquire knowledge in the latest trend of event planning and service by reading trade publications, attending seminars, and furthering education.
  • Any and all other duties as assigned by the Director of Clubhouse Operations and/or the General Manager/COO.

Candidate Qualifications

Must have the ability to promote Oak Hill’s banquet services and facilities with practical knowledge of food and beverage, costs, preparation and pricing. Knowledge of social customs and etiquette is essential along with creativity, imagination and initiative. Individual must be detail-oriented with strong ability to multi-task and work under deadlines. The Senior Manager must be able to work with all types of personalities in a diplomatic and pleasant manner while always maintaining a professional presence.  

Experience:

  • A minimum of three to five years of management experience at a luxury resort, hotel, private club or hospitality industry setting focusing on Food and Beverage services (Catering, Banquets, a la carte).
  • Wedding and Charity Gala experience is a must.

Licenses & Certificates:

  • Ability to obtain and/or maintain any government required licenses, certificates or permits.
  • Valid driver’s license.
  • Food safety certification.
  • Alcoholic beverage certification.

Physical Requirements:

  • Must be able to continuously sit, stand and walk a minimum of 8 hours.
  • Must be able to lift up to 30 pounds and perform strenuous work lifting.
  • Must be able to bend, kneel, push and pull over the course of a shift.
  • All employees must maintain a neat, clean and well-groomed appearance per Oak Hill’s appearance standards.
  • Will be required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements.
  • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts.
  • Must be 18 years of age.
  • Must have a reliable form of transportation to and from work.

Educational Requirements

  • Degree from a hotel, hospitality or restaurant school/college preferred.

Date Position Available

September 1, 2018

Other Benefits

Salary & Benefits

The Club, along with the typical CMAA professional development support, offers an excellent benefit package in addition to a competitive salary and performance bonus supported by pre-determined metrics, goals and objectives. Relocation assistance is available for this position.

Expressions of Interest

Send your resume and letter of interest to sgarrison@oakhillcc.com

Your letter should be addressed to Mrs. Sue Garrison, Director of Human Resources, and clearly articulate why you want to be considered for this position at this stage of your career and why Oak Hill Country Club and the greater Rochester, NY area would be a good fit for you.

Please send resumes to:

Sue Garrison
Director of Human Resources
145 Kilbourn Rd
Rochester, NY 14618
PHONE: 585-586-1660
sgarrison@oakhillcc.com

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