Culture of Caring

How has this idea enhanced your club's operation, etc.?

Fostering a strong sense of loyalty and communal caring is an ingrained trait of our culture. Country Club of Buffalo has several employees who have worked here 40+ years, and even two employees with 50+ years. As we seek to encourage more long tenured employees, we surveyed them for what drives their loyalty. We asked ourselves, how do we pass on our “Culture of Caring” to those next generations following in the footsteps of our long tenured employees?  It is these long term connections between members and employees that create a tight knit bond. Both members and employees want to be at the Club when it feels like home, surrounded by friends and family.

How was this idea implemented, and what have been the club members' reactions?

We established a “Culture Committee” with 7-8 employees from different departments, and with different years of employment. This committee has hosted several employee thank you events such as ice cream truck days in the summer, hayride & corn maze in the fall, and a pop-up holiday treat table just for employees in the winter. This committee meets quarterly to identify ways to improve employee morale. Our most recent endeavor was an updated employee lounge with TV, soft seating, phone charger stations, and WIFI. Our Board of Governors also hosts an annual recognition dinner for 15+ year employees and it is our hope to continue our legacy of caring for generations to come.