Financial Analyst

How has this idea enhanced your club's operation, etc.?

For the last few years, BCC’s Accounting department has managed our cloud based Qlik Sense reporting software, which works in tandem with our club management software, Northstar, to provide detailed insights into members’ club usage. In 2022, BCC added a Financial Analyst position to the team to analyze Qlik Sense data and disseminate the information to our Food & Beverage, Fitness & Wellness, Golf, and Racquets departments in targeted, digestible formats. These reports track amenity utilization statistics, such as peak times, rounds played, fitness programming demand, tennis court bookings, and food and beverage covers. They also identify areas for improvement, cost management practices, and staff utilization rates and scheduling. Departments do not have to waste time between different systems to find the relevant data they need.

How was this idea implemented, and what have been the club members' reactions?

This information is precious for identifying member preferences and trends and spotlighting underutilized areas where the Club may have added opportunities. For example, discovering the most popular dish or trending cocktails can enable staff to increase inventory or create a menu pairing. The ability to have tangible data on member preferences and behaviors takes the guesswork out of member satisfaction by providing a roadmap to success. This allows for decisions to be based on historical data and provide more accurate forecasting for the future.