Know Your Equipment

How has this idea enhanced your club's operation, etc.?

New equipment means new learning curves. After the arrival of our newest exercise equipment, our fitness team put together a series of videos to educate members on the proper usage and safe practices of the equipment in our fitness center. Videos are listed on our website and QR codes are available throughout the fitness center for Members to access and view on their phones while in the gym. This addressed a critical need for consistent, on-demand access to fitness knowledge and safety. Many people often encounter moments when they require guidance on equipment usage or have questions about fitness techniques, but a staff member may not be immediately available. This user-friendly video library empowers Members to confidently and safely use equipment, reducing risks and fostering a culture of safety, strength, and self-assurance in the Fitness Center.

How was this idea implemented, and what have been the club members' reactions?

We understand that fitness can be an intimidating space for many Members, where asking for help may feel daunting or even embarrassing. Our team embraced this sensitivity, designing the video library to be approachable, inclusive, and judgment-free. The videos feature clear, friendly demonstrations with practical tips, addressing common questions and providing actionable advice. QR codes were placed in visible, intuitive locations on and around the equipment, ensuring easy access. We created a solution that removes barriers to help and fosters a more welcoming gym environment. The response from our members has been overwhelmingly positive. Many have expressed excitement about this accessible “virtual guide” that supports their fitness journey on their terms.