Turning the Corner

How has this idea enhanced your club's operation, etc.?

In an effort to improve our members’ experience on the course, we integrated a new use of technology in our ordering process. Members can now place their Halfway House food orders through the RCC app or on the RCC website between 9:30am-6:30pm. Our goal in this implementation was to eliminate any disruptions to the round of golf as the pre-order removes the wait time between the current ordering and receiving process. By utilizing a pre-order system in our HWH, we are also eliminating time waste by staff and membership and combatting the lack of a café or fast-food option on property. With the introduction of this new system, we released visual step-by-step on how to order, even though most of our members did not even need to utilize the instructions it was so easy!

How was this idea implemented, and what have been the club members' reactions?

The membership was just as excited about this new platform as we were as they saw a significant increase in their pace of play by eliminating the lengthy Halfway House stop. The best part of the new ordering technology is members who are not actively golfing can still utilize this option. We found that due to our central location in town, many members would stop by for a quick meeting or lesson in the middle of the day. They then needed a quicker food offering than sitting down in our Riverhouse restaurant. Since the membership was already very familiar with our App and take-out ordering option, the implementation of this new system was incredibly seamless and well received!