Frequently Asked Questions

CMAA has negotiated special rates at multiple hotels within walking distance of the Tampa Convention Center. CMAA’s only authorized booking partner for the 2025 World Conference is Passkey^TM. The best way to book your hotel accommodation is through Passkey.

When your registration is confirmed, you will be directed to Passkey to view hotel options, rates, and details. We recommend booking your reservation immediately for the best availability and selection.

Downloading the app is simple, and a necessity for your Conference experience. Access the entire education schedule, manage your schedule, browse the Club Business Expo, connect with fellow attendees, receive real-time alerts and schedule changes, and access the session evaluations to qualify for Education Credits.

The World Conference event app requires Android 10 and higher or iOS 14 and higher. Kindle Fire and other devices that use the Amazon App Store are not supported, but if you have another device that fits these requirements, you might consider that alternative.

The App will be available in early January!

• All Education and the Opening and Closing Business Sessions will be Business Casual (no jackets required).
• The CMAA Before Dark and Networking Event will be resort casual.
• Pack your favorite football (or sports) jersey< for the Super Bowl Party.

All World Conference registrations will go through a review and approval process. Please allow time for our Event Registration Team to review your registration information. Registrations are reviewed as fast as possible, but approvals may take up to 2 business days.

Once approved, you will receive your confirmation email and payment receipt. Your credit card will not be charged until your registration is approved.

If any adjustments need to be made to your registration before it can be approved, the Event Registration Team will be in touch via email. If you have any questions, please contact our Event Registration Team.

Please note that the link to hotel information will be included in your confirmation email once your registration is approved.

Thank you for your patience!

Club Management Institute (CMI) credits are awarded via verified attendance. At the end of each session, your presenter will share a keyword. Make note of this keyword.

To earn the most credits at Conference, follow these three steps:

1. Register for a Full Member Registration. This registration category earns 12 Association Activity Credits, the most of any category.
2. Attend all scheduled general and concurrent sessions of education and earn up to 20.5 Club Management Institute (CMI) Education Credits. Attendees can only receive Education Credits for one session during each concurrent time slot.
3. Complete your session evaluation survey correctly on the event App following each Education Session you attend.

CMAA is paperless and no longer offers printed event tickets. Your badge will feature a QR code that will be scanned for admittance.

Individuals who have purchased tickets will be scanned for admission to the following events:

• Before Dark: CMAA Welcome Party
• Member & Chapter Awards Breakfast
• Under the Sea: CMAA Networking Event (ticket exchange for admittance wristband)
• CMAA Super Bowl Party

You can start now to source and secure solutions to your club’s challenges at the Club Business Expo. Browse the digital floor plan and explore the more than 200 participating companies.

Is this your first World Conference? We’ve got you covered! Gain insights into maximizing your Conference experience with two events specially designed for and limited to first-time Conference attendees.

• In advance, listen to the January editions of the Let’s Talk Club Management podcast for insider tips.
• On site, arrive in time to attend the First Timers Newbee Orientation on Wednesday, February 5, at 9:00 a.m. where you will hear directly from CMAA’s Board and Conference team and engage in facilitated networking to make new connections.
• At the Newbee Social beginning at 5:15 p.m., network with other first-time CMAA adventurers.

• All advance communications including confirmations and reminders will be distributed via email. Make sure the address cmaa.org is on your email safe senders list. If you have not been receiving current announcements from CMAA or if you have opted out of any emails in the past, please contact CMAA to make sure your information is current.
• Communications, including on-site schedule changes, will be communicated via the Conference Events App. Make your in-App notifications are turned on for the latest breaking news and schedule changes.
• Daily news will be distributed each morning at 6:00 a.m. PT via email through the Conference Daily.

Our members are integral to the success of the World Conference. Take advantage of these opportunities to meet, connect, and give back. Stay tuned for volunteer needs!