October 24-25, 2022

Mid-Management Conference

Develop New Leadership Skills and Advance Your Career

Offered in the fall, the Mid-Management Conference began as a grassroots effort in 1991 by the Greater Chicago Chapter to provide quality educational and networking opportunities for club management professionals who do not serve in the general manager/chief operating officer role. Education is focused on developing new skills, broadening horizons, and advancing career and certification goals.

This year’s event will take place virtually on October 24-25, 2022. Attend from anywhere with a computer and internet and explore sessions on personal leadership, club trends, and career advancement.

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Presented in Partnership with Jonas and Kopplin Kuebler & Wallace

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Register

Registration is $300 for CMAA Members and $350 for Non-Members and includes all education and materials.
CMAA Attendees will earn 6 CMI Education Credits.
Registration closes Friday, October 21 at 12:00 noon EDT.

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Schedule

Official programming will begin on Monday, October 24 at 11:00 a.m. and wrap up on Tuesday, October 25 at 2:30 p.m.

All times listed below are Eastern Daylight Time.

Time	Event
11:00-11:15 a.m	Welcome/Opening Comments
11:15 a.m.-12:30 p.m.	Next Level Feedback Kristen Hadeed, Author of Permission to Screw Up The best leaders and cultures have strong feedback rituals. Without open avenues for feedback, any work environment can become stifling and uninspiring. Feedback can be uncomfortable, and yet, when we have the tools to give and receive feedback productively and compassionately, we can build trust, connection, and make a difference. Learn how to take your feedback to the next level so that you can: Give, receive, and solicit feedback effectively Hold people accountable while still showing them care and support Confront difficult conversations and reframe as opportunities to foster connection and trust Create a “speak up” culture of open feedback Understand what might prevent someone from speaking up and learn how to remove those barriers Make others feel appreciated and valued through intentional recognition Give feedback up and use your voice to make a difference Prepare for conversations and ensure messaging is perceived in the way you intend
12:30-1:00 p.m.	Break
1:00-1:45 p.m.	Club Trends: Pre- and Post-COVID Kevin Carroll, CCM, CCE, The McMahon Group Prior to the pandemic, golf was in decline and most clubs did not have full memberships. Once COVID arrived, clubs used ingenuity and leadership to focus on unique member experiences, which resulted in increased usage in most areas of the club. Now, post-COVID, clubs must continue to focus on the total member experience and provide the facilities, services, amenities, and programs that members want and need. Hear what Kevin Carroll, CCM, CCE, and his colleagues from the McMahon Group firm have gleaned through their collective experiences visiting and consulting with countless clubs throughout the country.
1:45-2:00 p.m.	Break
2:00-2:45 p.m.	Technology in the Changing Club Industry Landscape Trevor Coughlan, Jonas Club Software The club industry looks quite a bit different than it did just four years ago. Clubs are investing heavily in their programs and facilities, waitlists are long, and new members are driving demand for innovative services. In this new world, technology plays a central role to how clubs can deliver the types of engagement that today’s members expect, but it can also be the cornerstone of club operations and planning. We will examine how the landscape of the club industry is evolving, and the impact it is having on the technology clubs are embracing. We will also look at how data and technology as a whole can impact club management, sales & marketing, and even member satisfaction.
2:45-3:00 p.m.	Day 1 Wrap Up

Time	Event
11:00 a.m.-12:30 p.m.	Getting It and Keeping It–What Clubs Value in Executive Leaders Kurt Kuebler, CCM & Tom Wallace, CCM, CCE, KOPPLIN, KUEBLER & WALLACE Visiting more than 300 clubs each year and in-depth interviewing of 6,000-plus candidates provides KOPPLIN KUEBLER & WALLACE keen insight into what separates good leaders from exceptional leaders. This program will encourage attendees to take an honest “look in the mirror” and conduct an evaluation of style, relevant capabilities, and self-awareness. Presenters, Kurt Kuebler and Tom Wallace, will cover the trending attributes private club boards and search committees value in executive leadership. They will provide clear areas of focus for individuals looking to grow their career in the private club industry, and offer a look inside the executive search process. Be prepared with the information and tools needed to be ready when opportunity knocks.
12:30-12:45 p.m.	Break
12:45-2:15 p.m.	The Leader’s Role in Creating & Sustaining a Positive Workplace Culture M. Kent Johnson, CCM, Baltimore Country Club Creating a positive, sustainable, and repeatable organizational culture is one of the most important things we do as leaders. In this session, we will cover the foundational elements of how to build and sustain a positive culture by looking beyond the mission statement, believing in and listening to others, and the experiences we provide to our members and teams.
2:15-2:30 p.m.	Closing Comments

Important Information

All registration cancellations and refund requests must be made in writing by the individual whose name appears on the registration. To be valid, submit all requests to CMAA Registration. No refunds will be made after Tuesday, October 18. CMAA will not issue refunds for no-shows. Substitutions are gladly accepted; substitutions of registrations are permitted prior to the event. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with the substitution. Badge sharing, splitting, and reprints are strictly prohibited.

CMAA is dedicated to providing a safe, hospitable, inclusive, and productive environment for all participants at CMAA Events. CMAA has established minimum expectations of behavior for participants at all CMAA events. Please review the policy. It is intended to supplement any other applicable CMAA policies, including the CMAA Code of Conduct and Ethics.