November 9-11, 2024 | Charlotte, NC

NSEC

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The National Student Education Conference is an opportunity for student members to enhance their CMAA experience! Experience education curated specifically for students. The curriculum will focus on teaching attendees valuable life skills and club industry-specific tips and tricks throughout the weekend.

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Registration is $150 and includes education, select meals, and on-site transportation.

Attendees will earn 12 CMI Credits for attendance and completion of all sessions.

Registration is now closed. If you have any questions, please contact our Registration Team.

Agenda Overview

All times ET.

Saturday, November 9

Time	Event
3:30 p.m.	Registration and Badge Pick-Up at Charlotte Marriott SouthPark
5:00 p.m.	Buses Depart for Charlotte City Club
5:30-8:00 p.m.	Tour and Reception at Charlotte City Club
8:00 p.m.	Buses Return to Charlotte Marriott SouthPark

Sunday, November 10

Time	Event
7:30 a.m.	Buses Depart for Carmel Country Club
8:00-8:45 a.m.	Breakfast at Carmel Country Club
8:45-10:15 a.m.	Create Your Own Path: Making a REAL Impact™ in Club Management Presenter: Rita Goodroe As a student member of CMAA, you’re already on the path to an exciting career in club management. But what if success isn’t just about following the traditional steps? What if it’s about creating a path that’s uniquely yours—one that leverages your strengths, passions, and vision for the future? In this high-energy keynote, we’ll explore how to navigate your career in club management with intention and authenticity, using the REAL Impact™ framework as your guide. This is about leading your life, discovering what truly drives you, and making choices that align with your values and aspirations. Award-winning coach and community builder Rita Goodroe will share her own journey of breaking away from expectations and carving out a career that’s uniquely her own. With insights tailored specifically to the club, management profession, you’ll learn how to stand out, overcome challenges, and set yourself up for a future that truly excites you. In this session, you’ll: Discover how your unique strengths can set you apart in the club management profession. Explore how different opportunities within club management can align with your personal goals. Identify and overcome the limiting beliefs and distractions that hold you back. Learn strategies for leading authentically—not just to fit in, but to make a REAL impact. Envision your future with clarity and confidence, knowing you’re ready to navigate the club management landscape successfully. This isn’t just about starting your career in club management. It’s about shaping a future that’s meaningful, impactful, and truly yours.
10:15-10:30 a.m.	Break
10:30-11:30 a.m.	Tour of Carmel Country Club
11:30 a.m.	Buses Depart for Quail Hollow Club
12:00-1:00 p.m.	Lunch at Quail Hollow Club
1:00-2:30 p.m.	General Manager Panel and Q&A Moderator: Taylor Larsen, Quail Hollow Club Panelists: Aaron Dawson, GM, Carmel CC Priscilla Eich, GM, Charlotte CC Tom Delozier, GM, Quail Hollow Club Adam Gartside, AGM, Myers Park CC
2:30-2:45 p.m.	Break
2:45-3:45 p.m.	Technology Panel with Clubessential, Jonas Club Software, MembersFirst, and Northstar Moderator: Jeff Buck, Club Properties Panelists: Sean Bleyl, MembersFirst Tim McGuirk, Jonas Club Software Alyson Stevenson, Northstar Technologies Cody Harrison, Clubessential
3:45-4:00 p.m	Break
4:00-5:00 p.m.	Navigating Careers in Clubs: A Place for Everyone Presenter: Brittany West, Carmel Country Club Clubs provide a wealth of opportunities for aspiring professionals in the hospitality industry. From hostesses to general managers, you can find someone with a heart for service everywhere. But there is more to the industry than meets the eye. Learn more about a variety of opportunities within clubs and why where you start may not actually be where you end up.
5:00-5:45 p.m.	Tour of Quail Hollow Club
5:45-6:00 p.m.	Buses Depart for Carmel Country Club
6:00-8:00 p.m.	Joint Reception with Governance Summit
8:00 p.m.	Buses Depart for Charlotte Marriott SouthPark

Monday, November 11

Time	Event
8:00 a.m.	Buses Depart for Charlotte Country Club
8:30-9:15 a.m.	Breakfast at Charlotte Country Club
9:15-10:15 a.m.	Two Words of Elite Leaders Presenter: Mike Hall What if two simple words could be the missing link between marginal and elite leaders? They are. You're about to discover the secret to leading people in a way that leaves you being not only successful, but respected. When you learn to lead with these two words in mind, those that follow you will do so out of desire rather than duty. Part 1: The Leader. Part 2: Leadership Blueprint. Part 3: Those You Lead
10:15-10:30 a.m.	Break
10:30-11:30 a.m.	Tour of Charlotte Country Club
11:30 a.m.	Buses Depart for Myers Park Country Club
12:00-1:00 p.m.	Lunch at Myers Park Country Club
1:00-2:30 p.m.	Planting the Seeds for Professional Growth Presenter: Joyce Halama This training is designed for all students and club professionals, especially for mid-level managers, supervisors, and leaders seeking to grow their career. Participants will learn: Understanding how to train Member 101 as a seasonal supervisor How to build a journey map for experience (member and staff) Importance of planting standard seeds (follow-through and consistency with systems and procedures) Basic financials needed to grow career
2:30-3:30 p.m.	Refreshments and Tour of Myers Park Country Club
3:30 p.m.	Conference Concludes Buses Depart for Hotel

Important Information

Location: The Marriott Charlotte SouthPark is located at 2200 Rexford Road, Charlotte, NC 28211.

Rate: $169 plus applicable taxes. Check-in time is after 4:00 p.m. and check-out time is 11:00 a.m.

Reservations: Reserve now online. The last day to book within the group block is Friday, October 18.

CMAA makes every effort to keep attendee expenses at the National Student Education Conference including registration fees and accommodation rates for the event as economical as possible. We work diligently to negotiate the best hotel rates and to make the best use of your registration dollars to keep the Conference affordable and accessible.

CMAA encourages all participants to reserve a room at The Marriott Charlotte SouthPark; this supports not only the Conference, but also future meetings. While in some instances, less expensive accommodations may be available from third party online consolidators, booking within CMAA’s established block helps to underwrite the cost of meeting space and other hotel concessions. When commitments to our host property are not met, CMAA must pay penalties which will ultimately increase the cost of events.

All registration cancellations and refund requests must be made in writing by the individual whose name appears on the registration. To be valid, submit all requests to CMAA Registration. No refunds will be made after Monday, October 16. CMAA regrets that refunds will not be given for no-shows. Substitutions are gladly accepted; substitutions of registrations are permitted prior to the event. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with the substitution. Badge sharing, splitting, and reprints are strictly prohibited.

CMAA is dedicated to providing a safe, hospitable, inclusive, and productive environment for all participants at CMAA Events. CMAA has established minimum expectations of behavior for participants at all CMAA events. Please review the policy. It is intended to supplement any other applicable CMAA policies, including the CMAA Code of Conduct and Ethics.

This conference is a dry experience for our student members. No alcohol of any kind is tolerated at any of the CMAA events. Official policy:
CMAA sanctions a zero-tolerance standard regarding the use of alcohol by CMAA student members at any CMAA national or Chapter social/networking or professional development event/meeting/conference. Alcoholic beverages may not be served to, purchased for, or consumed by current CMAA student members at a CMAA-related event. Student members who are 21 years of age or older are not exempt from this policy. Students may be asked to wear their attendee badges, a wristband, or some other identifiable item to ensure that this zero-tolerance standard is upheld. In no event shall alcoholic beverages be served to, purchased for, or consumed by any individual under 21 years of age at a CMAA-related function.

What to Wear

Women

Business Professional

This is the more formal of the two styles, ideal for traditional workplaces, interviews, or important meetings. Key elements include:

Tailored Blazers: A well-fitted blazer adds structure to your outfit.
Dress Pants or Skirts: Popular classic colors include black, navy, or gray. No denim.
Blouses or Dress Shirts: Opt for simple, elegant styles; avoid anything too revealing or casual.
Dresses: A structured dress that falls at or below the knee can also work well.
Footwear: Closed-toe dress shoes or flats are typically preferred.
Accessories: Simple earrings, a necklace, or a classic watch.

Business Casual

This style is more relaxed but still professional, making it suitable for everyday office wear or less formal meetings. Key components include:

Chic Blouses or Tops: You can play with colors and patterns.
Smart Pants or Skirts: Trousers, chinos, or knee-length skirts are great choices. Avoid denim.
Knitwear: Cardigans or stylish sweaters.
Dresses: Casual dresses that are still structured can work well, too.
Footwear: Loafers, flats, or low heels.
Accessories: Feel free to be a bit more expressive, using scarves or statement jewelry.

Men

Business Professional

This is the more formal of the two styles, often expected in corporate settings, interviews, or important meetings. Key components include:

Suits: Colors like navy, gray, or black. Paired with a matching tie.
Dress Shirts: Long-sleeve button-up shirts, typically in solid colors or subtle patterns.
Dress Shoes: Polished leather shoes. Make sure they are clean and in good condition.
Accessories: Keep it simple—wear a classic watch and a tie.

Business Casual

This style is more relaxed and suitable for everyday office wear or informal meetings, allowing for some personal flair. Key elements include:

Trousers: Tailored pants instead of jeans. Neutral colors work best.
Collared Shirts: Polo shirts or button-ups.
Sweaters or Blazers: A nice sweater or blazer can elevate your look without being too formal.
Footwear: Loafers, dress shoes, or clean, stylish sneakers.
Accessories: Feel free to add a belt and a nice watch.