April 22, 2022
Professional Development
Explore Scotland at 2022 BMI International
Presented in conjunction with the Club Managers Association of Europe (CMAE), CMAA is excited to announce the return of BMI International, an educational and cultural experience designed specifically for club management professionals.
Make your plans now for October 6-11 to explore Edinburgh, Scotland, for this enlightening cultural and club management experience. The host hotel will be the MacDonald Holyrood, located within walking distance of many famed attractions.
Event highlights will include:
- An opening reception at The Signet Library, one of Edinburgh's finest Georgian buildings.
- A Ceilidh, a traditional Gaelic social gathering, which usually involves playing Gaelic folk music and dancing, and supper.
- A Farewell Dinner on the Royal Yacht Britannia which was the Queen’s floating holiday home for 40 years.
- And much, much more! (Events and activities subject to change.)
Registration is now open and a significant other program is available.
Register now and access more information
Club Leadership Summits Announced for Fall 2022
Set your club’s strategic direction and improve alignment with your Board of Directors this fall with CMAA’s Club Leadership Summits. These Summits bring together club management professionals and their club’s elected leader(s) for cooperative education and engagement on best practices and trends.
Prepare your club’s elected leadership for success with focused information on relevant strategic topics including:
- Governance – evaluating organizational health; board orientations, self-evaluation, and efficacy; roles and responsibilities; and evolving trends
- Finance – exploring the financial model of clubs and its relevancy to successful governance; using a data-driven decision-making process
- Club Trends – engaging multiple generations of members; embracing strategy
On September 7, the Summit will be presented virtually, enabling attendance from anywhere with a computer and Internet access.
On November 30, the Summit will be held at the Beach Point Club in Mamaroneck, NY. Situated on Long Island Sound, the Beach Point Club boasts breathtaking views, a beautiful clubhouse with a first-rate dining program, a full-service marina, youth programs, tennis courts and a platform tennis complex, an outdoor dining pavilion, swimming pools, cabanas, and a beach.
These highly rated Summits are presented in partnership with Kopplin Kuebler & Wallace, a CMAA Business Partner.
Answer Your Questions: CCM FAQs
What are the benefits of having the Certified Club Manager (CCM) designation?
The CCM designation highlights your achievements, serves as a tangible indictor of your experience, and knowledge and stays with you throughout your career. In addition, the CCM may:
- enhance your marketability throughout the club management industry;
- provide networking opportunities with other club managers;
- support and continued education to keep you informed of the latest developments and cutting-edge technologies;
- provide increased employee value, both real and perceived; and
- increase your confidence on the job.
How much is the petition fee?
The fee to submit your Certification Petition is $75.
Do you have to be a member of CMAA to sit for the CCM exam?
Currently, you must be a Professional member of CMAA for a minimum of 6 years.
What are my options for sitting for the exam?
There are two options for sitting for the exam. You can take the exam proctored or attend the Joe Perdue Certification Review Course held in Atlanta, GA, at Georgia State University. A proctored exam requires you to self-study for the exam. The Certification Review Course is a five-day review of the material and the exam is taken immediately following the program.
How do I schedule my proctored examination appointment?
Following approval from submitting the Certification Petition, you must submit the Certification Exam Registration form and pay the exam fee of $195. You need to secure an appointment with a local testing center.
How can I find the nearest location for the proctored exam?
You can set for a proctored exam at a local college/university that has a testing center. You may also schedule an appointment with a secure, private testing company. Once the appointment has scheduled, submit the Certification Exam Registration form with the contact information to be confirmed.
Membership & Member Benefits
President and CEO’s Perspective: Managing Stress
Hello CMAA Members! In some respects, the last two years of life in a pandemic have been a blur. I can hardly remember the early days of worries about restriction of nonessential travel between states; the closing of non-essential businesses for a time; or not having toilet paper! But like you, I have certainly felt pandemic-induced stress over the last couple of years with concerns for home, family, work, staff, and friends during this period. To better understand the impact of the past two years, the American Psychological Association conducted a study on current stress in America.
According to the study, despite the pandemic being a stress-inducing event, the current level of inflation is the most stressful event for Americans since 2007. Top areas of our current stress are: 1) inflation, 2) supply chain issues, 3) global uncertainty, 4) Russian retaliation, and 5) the Ukrainian invasion by Russia. As one might expect, inflation and monetary concerns were most worrisome for younger Americans and lessened with the age of the respondent.
CMAA Volunteers – We Are Grateful for Your Service
April 17-23 is National Volunteer Week – an annual celebration observed globally to promote and show appreciation for volunteerism and volunteering. For CMAA, it’s an opportunity to thank the hundreds of volunteers who work collaboratively to provide valuable services, to recognize you for your valuable contributions, and to inspire new volunteers to get involved.
So, whether you serve your local CMAA Chapter, participate on a CMAA National Committee, assist at national and chapter events, or volunteer in your local communities – THANK YOU! The CMAA community and the world is a better place because of people like you, and we hope you see your efforts toward advancing CMAA’s mission and vision in everything we do.
Being a volunteer is a demanding task, so thank you for contributing so much of your time, energy, and efforts to it. CMAA is grateful for your service and looks forward to many more opportunities to learn from you to keep our momentum going. You make a BIG difference!
Have You Managed the Same Club for 25 Years?
Have you been in a management position at your club for 25 or more consecutive years? If so, we would first like to commend you on the dedication and hard work that you have committed to the industry. Secondly, we would like to extend our invitation for you to be a member of CMAA’s 25-Year Club.
Membership in the 25-Year Club is open to “any member of CMAA who shall have been the manager of the same bona fide club for 25 consecutive years.” Managers are invited to become members upon receipt of statements of eligibility from their clubs. There are no dues or admission fees; the purpose of the club is to promote special relations among its members.
With more than 70 current members, we look forward to welcoming even more inductees. New members to the 25-Year Club are recognized at each World Conference. If you meet the eligibility requirements, please contact Erica Benjamin for further information.
Give Today or Give Tomorrow
There are many ways to support grants and scholarships through The Club Foundation. Most members donate by making one or more direct tax-deductible contributions throughout the year, but there are many who choose to give over time:
- Make a recurring donation. You can schedule a small recurring automatic donation. This is often a great way to provide a stream of revenue that fuels scholarships, without having to make a large contribution. Recurring donations from those who donate this way add up over the year and truly makes a difference for scholarship recipients!
- Make a pledge. Anyone can donate by making a pledge, just fill out a pledge form to get started - and choose what amount to donate, on what frequency, and for how long.
Join the Legacy Society. By adding The Club Foundation as a beneficiary in your will, donating from your IRA, or donating through your life insurance policy or trust, you can support The Foundation without making a cash contribution.
Scholarship Recipient Campaign: 70 Percent to Goal
Our Scholarship Recipient Campaign is live through April 30. A large percentage of past scholarship recipients are donating regularly because they understand first-hand, how critical scholarships and grants can be to members pursuing professional development. Our goal is to raise $5,000 together and we are more than 70 percent of the way to our goal. Help us put it over the top! Check out the campaign page to see who has donated so far and how we are doing! You can also text CFSCHOLAR to 71777 to donate now.
Student Members: Are You Prepared for the End of the School Year?
If you’re a student member graduating in May, you are eligible to receive a CMAA stole! Please contact Christina Krueger with the address you’d like your stole sent to. We’ll be sending them this month.
The Student Recruitment Contest ends April 30. You have eight days to reach your Chapter’s 2021-2022 recruitment goals. Winning first and second place for this contest can win your chapter a registration grant for either the National Student Education Conference or World Conference!
There are also two scholarship and grant deadlines approaching. Applications for both the Joe Perdue Scholarship and the Student Chapter Grant are due June 1. You can learn more about these funding opportunities on The Club Foundation website.
Did You Know: It’s Time to Spring Clean-Up Your Member Profile
It’s time to review and update your CMAA member profile and your email preferences. You may have a new title, email, or home address – keeping this information current helps us communicate with you more effectively. Additionally, as CMAA grows its diversity and equity efforts to better understand the demographics of our membership, please consider reviewing/adding your self-identification information.
As a CMAA member, you have the option to select the categories of email information you receive. In any email from CMAA you receive, scroll to the bottom to adjust your subscription preferences. By customizing your selections, you can help us ensure that you are receiving the most helpful and relevant information and event announcements.
Features
 |
Featured Connect Discussion: Exit Interview Best Practices |
 |
• Featured MOL Job: Executive Chef in NJ |
Resources
Master Your Member Service Skills with CMAA’s Club Resource Center
Excellent member service is a foundational piece in creating a positive member experience at your club. Sharpen your member service skills and create connections that keep your members coming back with CRC’s eight-part staff training series: Customer Service.
In these eight interactive videos, you will learn about the art of uncovering members’ needs and turning them into opportunities to gain a valuable member! The Customer Service series includes these eight focus areas:
- Stellar Customer Service Best Practices
- Identifying and Exceeding Customer Needs
- Complaint Handling
- Five Steps to Problem Solving and Diffusing Upset Customers
- Cultural Awareness in Hospitality
- Concierge Best Practices
- Mastering the Telephone
- Telephone Etiquette
Learn more about the Club Resource Center, an interactive training and resource platform for your entire team, by scheduling a 15-minute demo here.
The CRC includes all the staff training your club needs. With a CRC subscription, your leadership and staff team will have access to hundreds of essential training courses and resources to take them to the next level – all for less than $100 a month.
Ready to sign your team up?
Join the Women in Club Management Community in May
The Women in Club Management community meets every month to show support to one another in their careers within the club industry. The May meeting will be on May 18 at 1:00 p.m. EDT. Make sure to check out the Women in Club Management Community in CMAA Connect for more information and for the Zoom link. If you have a topic you’d like to lead a discussion on, please share your idea with Christina Krueger.
Trends and News
DHS and DOL to Release 35,000 Additional H-2B Visas
On March 31, the Department of Homeland Security (DHS) and the Department of Labor (DOL) announced the forthcoming release of an additional 35,000 H-2B visas for use for the second half of FY2022, April 1 through September 30. In the announcement, Secretary of Labor Alejandro Mayorkas cited “current demand in the labor market” and a plan to “apply greater scrutiny to those employers who have a record of violating obligations to their workers and the H-2B program.”
OSHA Proposes Changes to Injury & Illness Recordkeeping Regulation
The Occupational Safety and Health Administration (OSHA) has proposed changes to the requirements for employers to submit their injury and illness data annually electronically.
The proposed rule would remove the existing requirement applicable to employers with 250 or more employees (including clubs) to electronically submit information from their Form 300A to OSHA annually. Instead, the new proposal would require employers with 100 or more employees in enumerated, high-hazard industries to electronically submit information from their OSHA Forms 300, 301, and 300A to OSHA once a year. None of the industry classifications in which clubs fall (golf courses and country clubs; marinas; fitness and recreational sports centers; or civic or social organizations) are included for regulation in the proposed, enumerated list.
Association Calendar
| April 17-23 | National Volunteer Week |
| April 27 | Webinar: Security in a Wireless World |
| April 30 | Scholarship Recipient Challenge Ends |
| April 30 | Student Recruitment Contest Ends |
| May 3-5 | National Committee Week |
| May 10-11 | National Golf Day |
| May 11 | CSFA Webinar: Building a Wellness Center: Lessons Learned and the Impact on the Club |
| May 16-20 | BMI Golf Management–The Club at Admirals Cove, Jupiter, FL (FULL) |
| May 19 | CSFA Webinar: The ABCs of Worker Classification: Employee or Independent Contractor? |
| May 31 | Board Nominations Due |
| June 1 | Joe Perdue Scholarship Application Deadline |
| June 1 | Student Chapter Grant Application Deadline |
| June 6 | CSFA Budget Bootcamp Series: Wellness, Sports, Recreation & Youth |
| June 30 | Board Candidate Documentation Due |
| September 7 | Virtual Club Leadership Summit |
| September 19-23 | BMI General Manager/Chief Operating Officer-Michigan State University, East Lansing, MI |
| September 19-23 | BMI Club Management–Georgia State University, Atlanta, GA (FULL) |
| September 19-23 | BMI Golf Management–The Club at Admirals Cove, Jupiter, FL |
| October 3-7 | BMI Food & Beverage Management–Hilton University of Houston (FULL) |
| October 6-11 | BMI International–Edinburgh, Scotland |
| October 10-14 | BMI Club Management–Georgia State University, Atlanta, GA |
| October 10-14 | BMI Leadership Principles–Los Angeles, CA |
| October 17-21 | BMI Tactical Leadership–Cornell University, Ithaca, NY (FULL) |
| October 31-November 4 | BMI Strategic Leadership–Boston, MA (FULL) |
| November 14-18 | BMI General Manager/Chief Operating Officer-Michigan State University, East Lansing, MI |
| November 14-19 | Joe Perdue Certification Review Course-Georgia State University, Atlanta, GA |
| November 30 | Club Leadership Summit at Beach Point Club |
Webinars begin at 2:00 p.m. Eastern Time, unless otherwise noted.
Webinar registration opens approximately seven days prior to event.
Additional webinars will be posted as they are scheduled.