October 7, 2022
Professional Development
Advance Your Leadership and Career Goals with the Virtual MMC
This year’s Mid-Management Conference will take place virtually on October 24-25. Attend from anywhere with a computer and internet and earn 6 CMI Education Credits. Offered in the fall, the Mid-Management Conference began as a grassroots effort in 1991 by the Greater Chicago Chapter to provide quality educational and networking opportunities for club management professionals who do not serve in the general manager/chief operating officer role.
Explore sessions on personal leadership, club trends, and career advancement, including:
Next Level Feedback with Kristen Hadeed, Author of Permission to Screw Up
The best leaders and cultures have strong feedback rituals. Without open avenues for feedback, any work environment can become stifling and uninspiring. Feedback can be uncomfortable, and yet, when we have the tools to give and receive feedback productively and compassionately, we can build trust, connection, and make a difference. Learn how to take your feedback to the next level.
Technology in the Changing Club Industry Landscape with Trevor Coughlan, Jonas Club Software
Examine how the landscape of the club industry is evolving, and the impact it is having on the technology clubs are embracing. Learn how data and technology can impact club management, sales & marketing, and even member satisfaction.
Getting It and Keeping It–What Clubs Value in Executive Leaders with Kurt Kuebler, CCM, & Tom Wallace, CCM, CCE, KOPPLIN, KUEBLER & WALLACE
Visiting more than 300 clubs each year and in-depth interviewing of 6,000-plus candidates provides KOPPLIN KUEBLER & WALLACE keen insight into what separates good leaders from exceptional leaders. Take an honest “look in the mirror” and conduct an evaluation of style, relevant capabilities, and self-awareness.
The Leader’s Role in Creating & Sustaining a Positive Workplace Culture with M. Kent Johnson, CCM, Baltimore Country Club
Creating a positive, sustainable, and repeatable organizational culture is one of the most important things we do as leaders. Learn the foundational elements of how to build and sustain a positive culture by looking beyond the mission statement, believing in and listening to others, and the experiences we provide to our members and teams.
This dynamic event is presented in partnership with CMAA Partners, Jonas and Kopplin Kuebler & Wallace, and is supported by The Club Foundation.
Registration ends Friday, October 21, at 12:00 noon EDT.
Upcoming Education Opportunity for Your Board of Directors
Do you want to educate your Board of Directors on club industry best practices and trends? Register today for the upcoming Club Leadership Summit on November 30. The Summit will be held at the Beach Point Club in Mamaroneck, NY. Situated on Long Island Sound, the Beach Point Club boasts breathtaking views, a beautiful clubhouse with a first-rate dining program, a full-service marina, youth programs, tennis courts and a platform tennis complex, an outdoor dining pavilion, swimming pools, cabanas, and a beach.
In this one-day session, prepare your club’s elected leadership for success with focused information on relevant strategic topics including:
- Governance – evaluating organizational health; board orientations, self-evaluation, and efficacy; roles and responsibilities; and evolving trends
- Finance – exploring the financial model of clubs and its relevancy to successful governance; using a data-driven decision-making process
- Club Trends – engaging multi-generations of members; embracing strategy
These highly rated Summits are presented in partnership with Kopplin Kuebler & Wallace, a CMAA Business Partner.
access the full agenda to learn more
It’s All About Engagement—Join the Webinar on October 13
Clubs are well-known for their focus on hospitality. On October 13 at 2:00 p.m. EDT, join CSFA’s Luis Bracamonte and Kevin Caldabaugh, CCM, to learn the key to differentiating your club wellness operation from the competition at no additional cost, while improving member value. Research will examine the keys to success and share ideas for measuring engagement. Finally, attendees will be given tools to help rewrite or improve operational culture.
Membership and Member Benefits
Last Call for 2023 Renewals
CMAA’s 2022 membership year ends on October 31, which is right around the corner. Have you renewed your membership for 2023? If not, there is no time to waste. Renew your membership now so you do not incur any late fees.
Please proceed directly to the new online renewal service; have your email address and password ready. Be sure to verify your personal, club, and chapter information. You can make any necessary changes by logging into your profile and updating your information.
Thank you and we look forward to another wonderful year ahead!
Know Exemplary Leaders? CMAA Fellows Nominations Are Open
CMAA seeks to honor influencers in the club management community with its Fellows Program. Nominations are now open and will run through November 4, so please consider recommending a club industry champion for this prestigious recognition!
CMAA Fellows represent a diverse community of active club managers and industry professionals who lend their knowledge and insight to the issues and opportunities facing the club management profession and industry. Selection as a CMAA Fellow distinguishes those members who are making a significant impact on the club management community through exemplary service, leadership, accomplishments, and major contributions to CMAA and the club management profession. As future-focused thinkers, CMAA Fellows collaborate with others in support of solutions to the ever-changing issues affecting the club management profession. Once honored, the distinction of CMAA Fellow is a lifetime recognition.
For more information about CMAA’s Fellows program, including eligibility requirements, application criteria and deadlines, and culture statement, please visit the website or contact Kim Pasquale at the National Headquarters.
Students: There is Still Time to Register for the National Student Education Conference
We’re a month away from the return of the National Student Education Conference (NSEC)! Join your CMAA friends in Chicago, IL, November 4-7. All student members are invited and encouraged to attend this event. NSEC is an opportunity for student members to enhance their CMAA experience with education curated specifically for students. The curriculum will focus on teaching attendees valuable life skills and club industry-specific tips and tricks throughout the weekend.
Did You Know: CMAA’s Online Jobs Form Has a New Addition
CMAA's popular online jobs form now has space to add the club's link to an online application form. If your club has an online application process for all level of positions, be sure to add it to your job posting. Should you have questions about this, or anything related to CMAA's four job boards, contact Karen Woodie.
Features
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Featured Connect Discussion: PTO Policy |
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• Featured MOL Job: General Manager – Country Club in NY |
Resources
Join the Women in Club Management Community This Fall
The Women in Club Management community meets every month to show support to one another in their careers within the club industry. Join a call over the next few months and connect with your peers and colleagues. We would love to see you there!
- October 19 at 11:00 a.m. EDT
- November 16 at 1:00 p.m. EST
- December 14 at 11:00 a.m. EST
- January 18 at 1:00 p.m. EST
Visit the Women in Club Management Community
Six Universal Club Key Performance Indicators Established
The Club Management Association of America announces the release of the Universal Club Key Performance Indicators White Paper. This resource details the six Key Performance Indicators (KPIs) that encapsulate a high-level picture of financial health, including the major components of a club.
The release of this industry resource is the culmination of a concerted effort, inclusive of a public industry comment period, that began in March 2022 to create metrics that would become a common language between club managers, boards, and industry consultants. These KPIs were developed by a task force of industry experts and practitioners and are intended to provide a tool to club managers and boards of directors, governors, or committees to begin a conversation on the effective operational strategies toward the overall financial health of a club. These KPIs can be used together to provide insightful information in concert with other quantitative and qualitative information available to club stakeholders.
From examining financial performance over a period of time to monitoring the retention and attrition of a club’s member base, each KPI serves as an important indicator of the approach a club should take to sustain the expected standard of service and member experience.
Read the Universal Club Key Performance Indicators White Paper and Case Study
October is Cyber Awareness Month
Pulsar Security, a CMAA Education Partner, is working with CISA (The Cybersecurity & Infrastructure Security Agency) to promote user awareness this month. This year’s theme is “See Yourself in Cyber”—which demonstrates that everyone is responsible for their own online behavior. This October will focus on the “people” part of cybersecurity, providing information and resources to help educate the public, and ensure all individuals and organizations make smart decisions whether on the job, at home or at school—now and in the future.
Access the slide deck your club can use to help promote security
Trends and News
Entegra Renews Multi-Year Commitment to CMAA’s Partnership Network
As a CMAA Business Partner, Entegra shares knowledge, resources, expertise, and common goals for the future of the industry. Entegra first became a CMAA partner in 2011 and has continued to support CMAA in its efforts to deliver outstanding education, resources, and services to its membership.
“Entegra is proud and honored to have recently renewed our partnership with CMAA and to continue to build on a foundation that was laid over a decade ago. The pillars of the CMAA that support Professionalism, Education, and Leadership align seamlessly with our mutual corporate objectives to provide the resources needed for efficient and successful club operations. Enabling our clients to improve the overall club experience and achieve their goals is a common mission for both of our organizations and made the decision to renew our partnership an easy choice,” explained David Hamilton, Entegra’s Vice President of Business Development.
Entegra Procurement Services®, a division of Sodexo Inc., boosts the performance of hospitality-driven businesses, including clubs, by helping them save on purchases and improve operational efficiency. As the largest food group purchasing organization in the world, Entegra delivers industry-specific savings solutions, digital tools, advisory services, and corporate social responsibility support to help clients improve customer experiences—and achieve their goals.
“CMAA is excited to renew our partnership with Entegra,” CMAA’s President and CEO, Jeff Morgan, FASAE, CAE, added. “In today’s chaotic environment of supply chain shortages and resource challenges, Entegra continues to provide a valuable resource for CMAA members and their clubs.”
Learn more at EntegraPS.com.
Association Calendar
| October 10-14 | BMI Club Management—Georgia State University, Atlanta, GA (FULL) |
| October 10-14 | BMI Leadership Principles—Los Angeles, CA (FULL) |
| October 13 | CSFA Webinar: It's All About Engagement |
| October 17-21 | BMI Tactical Leadership—Cornell University, Ithaca, NY |
| October 19 | Webinar: Learning to Speak Cyber: Effective Board, Member, and Staff Communications |
| October 24-25 | Virtual Mid-Management Conference |
| October 31 | End of CMAA's 2022 Membership Year |
| October 31-November 4 | BMI Strategic Leadership—Boston, MA (FULL) |
| November 1 | LaRocca Family Executive Scholarship Application Deadline |
| November 1 | Willmoore H. Kendall Scholarship Application Deadline |
| November 4 | Deadline to Nominate to the CMAA Fellows Program |
| November 4-7 | National Student Education Conference—Chicago, IL |
| November 14-18 | BMI General Manager/Chief Operating Officer—Michigan State University, East Lansing, MI |
| November 14-19 | Joe Perdue Certification Review Course—Georgia State University, Atlanta, GA (FULL) |
| November 30 | Club Leadership Summit—Beach Point Club, Mamaroneck, NY |
Webinars begin at 2:00 p.m. Eastern Time, unless otherwise noted.
Webinar registration opens approximately seven days prior to event.
Additional webinars will be posted as they are scheduled.