Let’s Talk Club Management Ep. 33 – Onboarding New Employees

The newest CMAA Master Club Manager (MCM), Boris Gradina, MCM, CCE, joins the podcast to share his research on the importance of onboarding new employees. He takes us through how he arrived at this topic for the MCM Monograph, the difference between orientation and onboarding, and why timing of the onboarding process is so crucial in ensuring long-term employee retention. Listen online or on Apple Podcasts.